Australia's B2B Year on TikTok 2021
In 2021, we were inspired and humbled to see trends and culture come to life through the TikTok community. More than one billion people turned to TikTok this year to be entertained, and part of the entertainment was brands and products that captured our attention and hearts.
Brands and SMBs are an inspiring part of the TikTok experience, and the end of the year is the perfect time to look back on stand out - and sold out - moments of 2021. Today, we're celebrating Australian businesses of all sizes that embraced authenticity to reach new audiences, tapped into and started new trends with our community and unlocked real-world opportunity for commerce through the power of discovery. We're also taking a look back at the products that were added to trolleys and carts around the country after trending on For You pages.
"Brands in Australia brought us joy and encouraged us to get creative. They reminded us of the importance of being authentic when connecting with the community and were able to engage with a wide global audience. 2021 was the year that TikTok became a launchpad for must-have brands and products that the community loves," said Brett Armstrong, General Manager, TikTok Global Business Solutions, Australia & New Zealand.
TikTok is a unique place where culture, community and commerce come together to inspire a creative community that spends a movie's worth of time consuming content every day. Testament to this is that globally, an average of 79% of TikTok users find content on TikTok to be unique or different, and 68% of TikTok users find advertising content specifically to be unique or different from any competitive platform*.
[*Nielsen Custom Authenticity Study commissioned by TikTok, Persons 18+, International: 2/23/21 - 3/2/21, Russia, Brazil, Mexico, Australia, Canada, Indonesia, South Korea, n=1000/each region; US: 5/1/2020 - 6/19/2020, United States, n=1034; Global combines US and International markets]
From #TikTokMadeMeBuyIt moments and hilarious and heartfelt interactions between brands and their customers, the TikTok community found inspiration in the authenticity and creativity that brands and SMBs have brought to our platform this year. The opportunity for new and innovative content on TikTok knows no bounds, and the community can’t wait to see how brands and small businesses just getting started will look to these moments to define next year’s biggest conversations. While this list could have been much longer, these Australian brands, small businesses and products were just a few of the many moments that touched Australia's hearts (and our shopping lists) in 2021.
With access to TikTok's suite of in-app tools and solutions, brands are able to create content that captures attention and wins over our community. By embracing sounds, creative effects, filters and TikTok products such as Duet and TikTok LIVE, brands and businesses are engaging with audiences in ways the industry has never seen before. They've learned to speak the TikTok community's language through innovative and engaging content and it's paying off. Here are some of the Australian brand campaigns and content strategies that showed the world how it's done.
- Athlete's Foot (@theathletesfootaunz) - Reimagined TikTok's For You Page as a running track, with advertising placements acting as signposts for the community. The campaign was the first in Australia to use sequential storytelling on-platform, where users had to scroll through their For You feed to catch the creator to win a pair of ASICS Kayanos.
- MECCA (@meccabeauty) - Launched an innovative, shoppable livestream campaign with Charlotte Tilbury, where the TikTok community could easily shop from the Mecca website directly from videos. In this campaign, six TikTok creators fashioned looks with Charlotte Tilbury products from MECCA, bringing the brand to life.
- Up Bank (@upbanking) - Launched Australia's first ever gamified effect to drive awareness, brand love and recognition on the platform. Their interactive ad execution drove mass user participation through a fun short-form game that gave users the chance to win a $1000.
- Telstra (@telstra) - Rolled out an entertaining and creative paid and organic content strategy that speaks the language of an under-indexed millennial audience. Telstra has embraced TikTok as an opportunity to build brand affinity, and translate often tech-focused or complex messaging in an engaging way.
- Macca's (@mcdonaldsau)- A focal point of their always-on TikTok content to connect with audiences far and wide, Macca's celebrated their 50th Birthday milestone by 'TikTokifying' their famous "I'm lovin' it" jingle. Macca's worked with a diverse mix of popular local creators to put their own spin on the brand's jingle.
SMALL BUT MIGHTY
Small businesses persevered through unique challenges this year, all the while remaining the souls of our local communities. We're always looking for new ways to help them share their inspiring stories with the TikTok community, and are humbled that our platform helps give them the global visibility they deserve. From wowing us with the skills that they've built their business on, to a behind the scenes look of what it takes to be a businessowner, here are a few of the Australian small businesses that touched the community's hearts this year.
- @goldelucks - Starting as an old-school bread shop in Melbourne, since joining TikTok, Goldelucks regularly sells out of the delicious treats they now deliver nationwide, and the small business has an international fanbase. Check out a video of their wildly successful cake explosion boxes, which have been surprising and delighting the country over.
- @misscustoms - This talented Australian artist has been capturing the imaginations of people all around the world (7.4m likes and counting!) with her colourful custom sneaker designs, and now has a waitlist that is in hot demand. Take a look at one of her awesome creations.
- @bondiblades - After seeing a need for at-home skincare during lockdown, this mum-owned SMB took to TikTok to launch her product and attributes her rapid success to leveraging her presence on the platform. For example, in her first month of advertising on TikTok, 20% of her sales were coming via the platform. Key to this SMB's success is showcasing the value of their product in simple and engaging ways, such as this video.
- @shelbysherrittart - An Aussie potter and ray of sunshine, Shelby has clocked up over 1.8 million followers for the wildly successful series she films from her art studio in Ballarat. Check out of one of her videos, where she unveils a new piece from a mystery mould she got free off Gumtree and paints in her signature colourful style. This series has won the hearts of millions and has propelled her take on 70s slip casting pottery into the spotlight.
- @maxhawker - Owner of IT repairs business Hawker IT, Max Hawker joined TikTok in COVID-19 lockdowns and started sharing videos doing what he does best. His popularity on TikTok translated to Max receiving over 200k visitors on his website per month and employing two staff members to meet demand. Take a look at one of his masterful fixes.
The impact of #TikTokMadeMeBuyIt - the hashtag with 6B+ views and the movement influencing shopping wishlists across Australia - extends far beyond the platform. You'll see it in bookstores, coffee shops, TV commercials, and everywhere else. Both beloved by the community and embraced by each brands' own TikTok presence, these are some of the products that had Australia talking and shopping this year.
- Aldi Soup Dumplings - although Woolies dumplings gave them a run for their money, we flocked to Aldi after tuning into mouth watering roadtests of budget-friendly dumplings.
- Kmart Finds - we further indulged our love of Kmart, with videos such as this big sister's lockdown project prompting us to add the latest picks from Kmart to our trolleys.
- Officeworks Magic Sticky Notes - sticky notes you can stick almost anywhere won over our organisational hearts
- Woolies Boba Tea Kits - a recommendation to help us make a favourite beverage at home had us racing to Woolies
- Glassons Blue Corset Top - after being rocked by @sophadophaa, we couldn't get to Glassons fast enough to pick up our new go-to top.
Of the secrets to success for Australian brands and SMBs on TikTok, Armstrong said: "With over a billion people a month opening TikTok looking for entertainment, it's vital that brands reflect this in their content. The key to success is creating TikToks that are authentic and creative - not polished and perfect. Whether you're a big brand or a small business, the potential reach that TikTok has is incomparable. It's so exciting to see brands of all sizes engaging with our community, and I'm looking forward to the remarkable ways they'll continue to connect with our community in 2022."