There have been reports of scammers attempting to impersonate our TikTok and TikTok Shop apps, and requesting users and sellers to download fraudulent apps on their devices.


If you have fallen victim to this scam, we encourage you to file a report to the local police so that they can thoroughly investigate. TikTok is committed to cooperating with local police while respecting the privacy, freedom of expression, and rights of our users.


Please be informed that TikTok and TikTok Shop would never ask our users or merchants to download our apps via external links or APK files. All users are advised to only download our apps (which are listed by TikTok Pte. Ltd.) via our official website (https://www.tiktok.com) and platforms, including the Google Play Store, Apple App Store, and Microsoft Store.


For more information, please visit our safety center for guidance against online scams: https://www.tiktok.com/safety/en/scams


*Reporting potential scams helps prevent future attempts and protect others. If you encounter suspicious activities on TikTok, please report it to our team by:

  1. In the TikTok app, tap Profile at the bottom.
  2. Tap the Menu ☰ button at the top, then select Settings and privacy.
  3. Tap Report a problem.
  4. Select a topic. If you can't find a relevant topic for your issue, scroll down and tap Chat with us to connect with our helpdesk for assistance.


Thank you. Stay safe.